The content of our website is of general interest and is not intended to apply to a specific circumstance. We have reviewed the material on our website and any legal information, opinions or other content on our website is provided purely for your convenience; it does not constitute legal advice to you and should not be relied on, as it may not be up-to-date or accurate on the day it is viewed.
We are not entering into any express or implied conditions, warranties, terms or representations about any of the content of our website, its accuracy or completeness and we accept no responsibility for loss which may arise from reliance on any such content. To the extent permitted by law, we expressly exclude liability, other than that which arises due to a breach of a duty of care that we owe to you, in which case our liability shall be limited to loss that was a reasonably foreseeable result of such breach, and that which cannot be excluded or limited by law.
The content of external Internet sites that can be reached from our website (via hyperlinks or otherwise), or that are referring to our website is third-party content on which we have no influence or control and for which we take no responsibility.
The content of this site is the copyright of Jury O’Shea LLP who own all the intellectual property rights in this site and all materials published on it. Save as set out below, any reproduction of part of or all of the content or material in any form is prohibited. You may print extracts from our website only for your personal use. You may re-copy extracts to individual third parties or members of your organisation for their personal information only provided that you and any third party acknowledge our copyright within the copy of the extract. No part of our website may be distributed or copied for any commercial purpose.
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our website.
If you have any concerns in relation to the way in which your matter is being handled you should refer the matter in the first instance to the member of staff who acted for you. We will make any efforts to try and resolve your complaint informally. However, if your complaint remains unresolved you should set it out fully in writing to James O’Shea who is the firm’s senior partner. You should set out the details of your complaint in full. Making a complaint will not affect the handling of your case.
We will investigate your complaint and provide you with a full response. We can arrange a meeting with you to discuss your complaint if requested.
If we are unable to resolve your complaint to your satisfaction you may have the right to refer it to the Legal Ombudsman for England and Wales set up by the Office for Legal Complaints under the Legal Services Act 2007.
There are time limits within which complaints must be brought. You should bring your complaint:
If before 1 April 2023: within 6 years of the act or omission about which you are complaining occurring (or within 3 years of when you should reasonably have known there was cause for complaint).
If after 31 March 2023: within 1 year of the act or omission about which you are complaining occurring (or within 1 year of when you should reasonably have known there was a cause for complaint).
Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final decision on your complaint.
Further details of the Legal Ombudsman scheme can be obtained from the Legal Ombudsman. Their contact details are as follows:
Tel: 0300 555 0333 and 0121 245 3050
Address: PO Box 6806, Wolverhampton, WV1 9WJ
The firm is authorised and regulated in the conduct of its business by the Solicitors Regulation Authority. The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
For guidance on their complaints procedure and how to raise your concerns you can contact them on 0370 606 2555 or visit their website www.sra.org.uk.